Friday, November 1, 2013

Your Employer v/s Your Customer

This blog is result of an interesting conversation with my colleagues today.
Topic : Why doesn't my manager give me proper rating in appraisals? Even though I work hard and get client/ customer appreciation.

Probable Reasons:
- You do not have a healthy working relationship with your reporting manager. Make sure you build that from day one. If you have not done it till now then start now. It is never too late.

- One often feels that his/her manager always asks for information. We feel that the manager doesn't understand anything about the work being done but still he/she always wants to know everything just coz he/she wants to pass it to senior management. Well, yes that is part of their job. They need to report the status to the senior management. Nothing wrong with it. In fact, we should always have a weekly status report shared with our reporting manager,  it will help to avoid untimely follow-ups and ad-hoc questions. Providing weekly status to your manager will you a lot of visibility as well.

- Clearly understand the difference b/w your employer and your customer. It often happens that we tend to maintain very good relationship with our client/ customer and in the process tend to forget that we work for a certain employer. We get paid by our employer and it is just a matter of time that our employer will move us from one customer project to another and/ or one client location to another. So while maintaining good customer relation is a must, we should not forget that maintaining a good relationship with the employer is even far more important for our career growth.




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